A contact is a person you have registered in your Community app. It can be a beneficiary, a volunteer, a donor, a member, a board member, etc.

Yes, you're able to switch to a higher or lower plan at any time. You will pay the new price over the remaining period of your subscription.

Yes, you're able to unsubscribe at any time by providing us with 1 months notice by email or in writing.

The free trial allows you to test all the features of our solution for 14 days, so you know exactly what to expect when you join our community!
The trial is free with no credit card obligation. You're able to delete your account whenever you would like.

We undertake never to disclose your data to a third party for commercial purposes.

If you exceed your quota, we will simply send you an email to notify you and let you know the extra cost of each additional contact.

Your data belongs to you. If you wish to unsubscribe, you can retrieve your entire database in Excel format.

With our Liberty offer, all online payments are 100% free (no transaction fees). A tipping system is applied but not mandatory. For more info on tips, please consult the FAQ question on tips below.

With our Serenity offer, you have the option to choose between the tipping system, or a standard transaction free of 2.9% + $0.30 per transaction.

While using the tips system, there are no transaction fees associated with your payments. When processing a membership fee, donation, or event sale, we trust your supporters to tip Springly which will cover any processing fees charged by our payment processor.

Enabling tips on your software allows Springly to provide your organization with a free online payment platform.

These standard fees (2.9% + $0.30) are paid by your organization for any purchase that passes through your software. The fees are only used to cover the cost of our payment processor.

Unless you unsubscribe, your subscription will automatically be renewed.

All the information on the software can be exported to Excel, so you can retrieve it before leaving us.

You can pay for your subscription in the following ways:
1. By credit or debit card (Mastercard, Visa, etc.)
2. Bank transfer
3. Check

All our data is hosted by Microsoft Azure France.

Banking data is stored by Adyen (a Payment Service Provider) Every hour, an automatic backup of the database is performed.